BPM’s Rocky Road

 
We can't solve problems by using the same kind of thinking we used when we created them.”  
Albert Einstein
 

“About 68% of BPM Project Failed” according to reputable IT media and consulting companies, on the other hands, BPM is always at the top list of the most effective CIO’s agenda,  by digging into 4 WHATs below, hopefully, we could inspire more innovative thinking about BPM, and with systematic approaches to conquer it.

 1. What is BPM?
From Wikipedia:
“Business process management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients. It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology. BPM attempts to improve processes continuously. It can therefore be described as a "process optimization process." 
The other nice quote such as:

•  BPM is to separate the knowing from flowing
• BPM is management discipline, not just technology
• BPM succeeds when it is integrated with BI, EA and PPM 
• BPM provides a foundation that brings visibility, enables compliance, reduces errors and avoids cost, all important elements to the survival of an enterprise 
• Don’t treat BPM as one-time project, it’s continuous improvement 
• BPM delivers enough savings to not only survive and thrive, but also to capitalize on bad condition

Four Crowns of BPM: Philosophy, Methodology,  Technology , and Execution
 
Three Categories of BPM: People Centric, Process Centric and Document Centric
 
2. What are the top 10 costliest pitfalls to implement BPM?
 
1)     Start with too large and ambitious BPM initiatives
2)     Lack of process mindset, even start small, still need holistic view, than muddle in pocket.
3)      Insufficient executive sponsorship
4)      BPM Roadmap & Blueprint
5)      BPM initiatives not managed by CoE, or no CoE at all.  
6)       Lack of commitment to the involvement of all stakeholders such as customers, vendors
7)       Lack of commitment of resources and time to education & communication cross silos
8)      Lack of governance and KPI monitoring
9)      Fail to introduce the cultural change or change management initiative
10)  A right BPM tool was not chosen –Not every project need a hammer, sometimes, a ruler is more effective
 
3. What’re the top three principles to tame the BPM beast?
Beyond avoiding the top ten costliest pitfalls we list above, the best scenario to implement BPM should focus on three fundamentals: